Refund Policy

All Our Services Come With A 7-Day Money-Back Guarantee, If The Service Doesn’t Work For You.

100% Money-Back

Guarantee!

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We are pleased to offer a full refund within 7 days of your initial purchase if you are dissatisfied with your purchase or you have a problem that we are unable to fix and renders the system unusable.

Although we truly believe in and support our product to the hilt, we are aware that not everyone will experience flawless success with it all the time.

A few Conditions :

A few restrictions: Unless you give us enough time to try to help you, we can’t repay you for technical problems. We will give you a refund if we are unable to fix the problem. Before claiming a refund for a technical issue, please create a contact us.
Only within seven days of the purchase date may refunds be given. No refunds may be accepted after seven days.
Important Reminder!
If you used a credit card to make your purchase, refunds are typically handled and money is transferred back to the customer’s bank account by debit card in 20 business days. It is possible for a refund to take up to 90 days to process in some circumstances.

Although we truly believe in and support our product to the hilt, we are aware that not everyone will experience flawless success with it all the time.

Almost each transaction you make on upstreamtv.ca is subject to a refund request for any reason. It doesn’t matter if your gadget is defective or if your Internet connection doesn’t satisfy the standards. Within seven days of the purchase date, UPSTREAM IPTV will, upon request via [email protected], provide a refund for any reason. However, even if you don’t qualify for a refund under the conditions we’ve outlined, you can still request one and we’ll look into it.
After acceptance, you will receive a complete refund of your purchase within 24 hours. The same payment method that you used to make the purchase will be used to refund you.
Only orders made in the last seven days or fewer will receive a full refund from us.Only within seven days of the purchase date may refunds be given. No refunds may be accepted after seven days.

Important Reminder!
If you used a credit card to make your purchase, refunds are typically handled and money is transferred back to the customer’s bank account by debit card in 20 business days. It is possible for a refund to take up to 90 days to process in some circumstances.

Although we truly believe in and support our product to the hilt, we are aware that not everyone will experience flawless success with it all the time.

All other refund requests, if the purchase was made more than seven days prior to the refund request, will be partially reimbursed in accordance with the portion of the subscription that has already been used. Users will be contacted by our support staff in all refund situations.
Refunds typically take 20 to 90 working days to process; we have no control over how long they take. Refund requests will be handled by our payment processors. After reviewing the request and verifying the user’s information, we will refund any users right away.

If the consumer is dissatisfied with the channel lineup or performance, we will not be able to issue a refund (or partial refund). Each consumer is advised to take a Test before purchasing a Subscription.

The customer cannot configure their own unit at their end. We will help them set up their boxes, but as we are unsure of the specifics of each box, our assistance will only be in the form of pre-established configuration steps.
if a few channels are frozen or unresponsive. Even while almost all of our servers are reliable, channels occasionally freeze or stop working for a variety of reasons.
However, these problems are typically transient and arise for the reasons listed below:
Online customer fluctuations
a problem with the box
Your ISP is having trouble.
Problem with the box
The server end of the channel is down.
Customers sought to withdraw from or switch between servers after changing their minds.
By purchasing a new subscription, customers can continue to subscribe to other servers.
We will fully reimburse the user or customer’s subscription purchase fee if they are unable to set up IPTV service on any of the devices within a day after activation.